Go Science – Refund, Return, Cancellation & Exchange Policy

At Go Science, our top priority is to offer you quick, convenient, and cost-effective shopping. Unlike traditional e-commerce businesses that take several days to deliver, we strive to bring your products to your doorstep within a few hours. To make this possible—while still providing storewide discounts—we focus our resources on fast local delivery rather than on return, refund, or exchange processes.

1. No Returns & No Refunds

All Sales Are Final

Once your order is confirmed and delivered, we do not accept returns or offer refunds for any item. This approach helps us channel our efforts into providing immediate deliveries and maintaining competitive prices.

Manufacturer-Specific Concerns

If you experience a product defect, missing part, or any performance issue, please contact the manufacturer directly. Since we are not the product’s creator, we unfortunately cannot offer repair or replacement services ourselves.

2. No Cancellations & No Exchanges

No Order Cancellations

Because we coordinate third-party logistics (3PL) right after you place your order, we cannot cancel an order once it’s confirmed. Our teams and partners are set in motion to get your items to you as quickly as possible.

Why We Don’t Provide Exchanges

Our delivery model is designed to be speedy and budget-friendly. Handling exchanges would require additional administration, which could slow down deliveries and increase costs—going against our commitment to fast service and affordable pricing.

3. Early-Stage, Within-Hours Delivery

Local, Same-Day Delivery

We’re in our early days, but determined to offer same day within-hours delivery in place of the typical 1–3 day shipping We partner with reliable 3PL providers who specialize in quick, local drop-offs.

Resource Allocation

By eliminating returns, refunds, and cancellations, we devote more attention and staff to delivering your orders promptly and hassle-free. This ensures you can enjoy your purchases without delay.

Future Possibilities

Although our current model does not accommodate returns, refunds, cancellations, or exchanges, we may revisit these policies in the future. It’s too early to promise any changes at this point—but we remain open to evolving our services as we grow, if feasible.

3A. Retail, Quick Commerce and Extended Ordering Outside Regular Business Hours

Go Science operates through an integrated retail and quick commerce model. During regular business hours and the applicable active delivery period, eligible online orders within our published serviceable PIN codes are ordinarily fulfilled through our same day quick commerce express delivery model, with delivery attempts typically targeted within approximately one (1) to four (4) hours, subject to our Shipping and Delivery Policy and applicable operational conditions.

In response to customer demand, feedback, and requests for greater ordering convenience, Go Science has extended its online ordering facility beyond regular active business and delivery hours.

Where this extended facility is available, customers may continue to place eligible online orders before the relevant Go Science store opens for the day and after the regular active delivery period for that day has concluded.

The purpose of this facility is to allow customers to complete their purchase at a time convenient to them without having to wait for the relevant store or active quick commerce delivery period to reopen before placing their order.

Orders Placed During Active Business and Delivery Hours

Eligible orders placed during the applicable active business and delivery period are ordinarily processed through our normal quick commerce model for same day express delivery, typically within approximately one (1) to four (4) hours, subject to the applicable operational conditions.

Orders Placed Before Store Opening on a Working Day

Where an eligible order is placed before the relevant Go Science store opens on a working day, the order may be received in advance and is ordinarily taken up for packing, processing, and dispatch when that store opens and becomes operational that day.

The order then enters our same day express fulfilment process, subject to the applicable delivery window and operational conditions.

Orders Placed After Active Delivery Hours

Customers may continue to place eligible online orders after the regular active delivery period for that day has concluded.

Such orders may be received by Go Science immediately but are ordinarily taken up for packing, processing, and dispatch when the relevant Go Science store next opens and becomes operational on the next applicable working day.

The order then enters our next working day express fulfilment process, subject to the applicable delivery window and operational conditions.

Where the immediately following calendar day is not a working day for the relevant store because of a weekly off, holiday, staff leave, temporary closure, operational pause, or another circumstance affecting store operations, the order will ordinarily be taken up for processing and dispatch when that store next opens and becomes operational on an applicable working day.

For clarity, where an order is placed outside the applicable active delivery period, any one (1) to four (4) hour express delivery indication should be understood with reference to the applicable fulfilment period after the relevant Go Science store opens and becomes operational. It does not mean that the one (1) to four (4) hour period begins from the time the order was placed while the store or active delivery operation was closed.

Orders placed through this extended ordering facility remain normal Go Science orders. They do not constitute the booking or reservation of a specific delivery appointment or delivery slot.

Same Day, Next Day and Next Working Day Delivery Estimates

Depending upon the time of ordering and the operating status of the relevant store, our website may display fulfilment information including, but not limited to, same day delivery, next day delivery, next working day delivery, receive today, receive tomorrow, a one (1) to four (4) hour delivery estimate, an estimated arrival time range, or an expected dispatch or delivery period.

Go Science makes its best reasonable efforts to adhere to the delivery timings, arrival windows, dispatch periods, and fulfilment indications displayed or communicated to customers.

However, all such timings are estimates and indicative guidance only and do not constitute a guarantee, assurance, commitment, or promise that an order will be packed, dispatched, or delivered at an exact stated time.

Actual packing, processing, dispatch, rider assignment, transit, and delivery may be affected by circumstances including, but not limited to, weather conditions, traffic conditions, road restrictions, logistics partner availability, delivery personnel or rider availability, unusually high order volumes, staff schedules, staff availability, staff leave, temporary store closures or operational pauses, inventory discrepancies, technical or payment system issues, government or regulatory restrictions, safety considerations, and other circumstances beyond the reasonable control of Go Science.

Accordingly, a same day, next day, next working day, one (1) to four (4) hour, receive today, receive tomorrow, or other estimated delivery window displayed at the time an order is placed may subsequently change depending upon actual operating conditions.

A variation or delay beyond an estimated delivery time or displayed delivery window does not, by itself, constitute non-delivery and does not automatically create an entitlement to cancellation, return, exchange, compensation, or refund.

Exceptional Operational Circumstances

Where Go Science becomes aware of a material circumstance affecting an accepted order and considers customer input necessary, our team will make reasonable efforts to contact the customer using the mobile number provided with the order and/or by sending a communication to the email address associated with the order.

Where contact is established, Go Science and the customer may mutually discuss the circumstances and determine an appropriate course of action.

Depending upon the circumstances, this may include proceeding with fulfilment at a revised estimated time, retaining the order for the next appropriate working fulfilment period, or agreeing upon another mutually acceptable resolution.

Where fulfilment ultimately becomes impracticable and, following discussion with the customer, cancellation and refund are mutually determined to be the appropriate resolution, Go Science may provide a refund up to the amount actually paid for the affected order, subject to applicable law, our Shipping and Delivery Policy, our Terms and Conditions, and the applicable limitation of liability.

Any such exceptional resolution does not alter the general no return, no refund, no cancellation, and no exchange principle stated in this Policy and should not be interpreted as creating an automatic right to cancellation or refund merely because an estimated delivery time changes.

4. Competitive Discounts

Effective Cost

We keep product prices discounted throughout our store. This helps you secure genuine savings on each purchase.

No Hidden Charges

Rest assured: there are no additional fees for our swift delivery model. We want to keep your experience both cost-effective and convenient.

5. Our Appreciation & Your Understanding

We truly appreciate your trust in Go Science and your understanding of our no-return, no-refund, no-cancellation, and no-exchange stance. Our goal is to provide a smooth shopping experience where you save money, receive your products faster, and communicate directly with the manufacturer for any product-specific issues.

Thank you for choosing Go Science. We look forward to continuing to serve you with fast deliveries and great prices!